Refunds
All sales are final and non-refundable. Client acknowledges that once a purchase is made, no refund or chargeback will be entitled for the transaction under any circumstances. Once customer makes a purchase, they will not be able to return that item for a refund. If recipient chooses to return the flowers we will not make a refund.

Satisfaction Commitment and Exchange Only Policy
In the unlikely event a customer is unhappy with our Flowers, customer must notify us within 12 hours after delivery time to receive an exchange/substitution of the same Flowers. To receive an exchange/substitution, hand-delivered floral product or perishable goods may be returned in its original state/condition within 12 hours of delivery.

Cancellations
No cancellations are accepted for any order. If a client placed an order by mistake, client has one hour (local time) after placing the order to cancel it and receive a partial reimbursement of the total to cover any service, handling, or restocking fees that the flower shop has incurred to compromise to deliver this order.

Event Cancellation
To reserve a date for an event decoration customer must pay 50% in advance and the remaining 50% 15 days before the event. Events can only be cancelled due to “force majeure” situations  (death, natural catastrophes, chronic illness). If the event is cancelled for the mentioned reasons the deposit will not be entitled for refund. Once the remaining 50% is payed no refund will be entitled for any circumstances.